TSA Tae's Swole Academy TSW Inc. · Alexandria, VA
Form 1 · Required for all new clients

Client Onboarding Packet

This packet must be completed prior to participation in any exercise or training sessions. It covers the TSW Inc. training policies, your fitness questionnaire, and the PAR-Q & informed consent waiver. Your answers are sent privately and securely to your coach — they are never posted publicly.

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TSW Inc. Training Policies

Please read each policy — you'll confirm your agreement at the bottom of this page.

Payment
  • Weekly training: payments are due Saturday or Sunday prior to the upcoming week of sessions.
  • Monthly or package-based training: full payment is due prior to your first scheduled session.
  • Training time slots are not secured until payment is received, unless otherwise discussed and agreed upon in advance.
Example: if you train two (2) one-hour sessions per week, a total of $250 is due prior to the start of the training week to secure your scheduled time, unless an alternative payment arrangement has been approved.
Rescheduling
  • Rescheduling may be permitted, subject to trainer availability.
  • All reschedule requests should be communicated in a timely manner to allow for proper scheduling adjustments.
  • While consistency is strongly encouraged, unforeseen circumstances do occur. The goal is to support your progress while maintaining fairness across all clients.
  • Any session rescheduled more than two (2) times will be considered a missed session.
Last-Second Cancellations
  • A last-second cancellation is defined as less than ten (10) hours' notice, excluding emergencies or weather-related circumstances.
  • Due to the impact on scheduling, client coordination, and childcare arrangements:
    • The first last-second cancellation will be waived (comped).
    • Any subsequent last-second cancellations will result in the session being forfeited without the option to reschedule.
  • Repeated cancellations may require a discussion regarding scheduling suitability and training structure.

Trainer cancellations: in the rare event that your coach must cancel a session last-minute due to an emergency (most often related to childcare), one (1) complimentary session will be provided after two (2) such occurrences.

Tardiness
  • Sessions will end at the scheduled time if the client arrives late, unless schedule flexibility permits otherwise.
  • This policy ensures fairness for clients scheduled back-to-back and allows for commute and facility transitions.
  • If your coach arrives late, the session duration will be extended accordingly.
Refunds
  • All purchased sessions are non-refundable, including weekly, monthly, discounted, and regular-priced sessions.
  • If training sessions are purchased and remain unused for five (5) consecutive weeks, they will be forfeited, unless prior arrangements have been made.
Photos, Videos & Social Media
  • Photos or videos may be taken during training sessions for educational or promotional purposes.
  • If you prefer not to be photographed or recorded, please notify your coach in advance so your preference can be fully respected.

Client Fitness Questionnaire

Fields marked * are required.

Personal Information
Comfort & Experience
Goals & Expectations
Training History
Lifestyle & Barriers
Physical Information
Medical Background
Additional Information
Media Consent

PAR-Q — Physical Activity Readiness Questionnaire

Please answer YES or NO to each question. If you answer YES to any question, you may be required to obtain medical clearance prior to participation.

Informed Consent & Assumption of Risk

I acknowledge that participation in physical training and exercise involves inherent risks, including but not limited to muscle strain, cardiovascular stress, injury, or other medical complications. I voluntarily assume all risks associated with participation in training sessions provided by TSW Training.

I confirm that all information provided in this packet is true and complete to the best of my knowledge. I understand that failure to disclose relevant medical or physical information may increase my risk of injury.

I understand that TSW Training is not responsible for injuries resulting from undisclosed conditions, failure to follow instruction, or misuse of equipment.

Acknowledgement & Agreement

By signing below, I confirm that I have read, understood, and agree to the following. These documents are required for participation.

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Packet received!

Thanks — your onboarding packet has been sent securely to your coach. Next step: review and acknowledge the pricing, then request your first session.