Required for all new clients

Preliminary Questionnaire

This questionnaire must be completed prior to participation in any exercise or training sessions. It covers the TSW training policies, your fitness questionnaire, and the PAR-Q & informed consent waiver. Your answers are sent privately and securely to your coach — they are never posted publicly.

TSW Training Policies

Please read each policy — you'll confirm your agreement at the bottom of this page.

Rescheduling

Rescheduling may be permitted, subject to trainer availability.
All reschedule requests should be communicated in a timely manner to allow for proper scheduling adjustments.
While consistency is strongly encouraged, unforeseen circumstances do occur. The goal is to support your progress while maintaining fairness across all clients.
Any session rescheduled more than two (2) times will be considered a missed session.

Last-Second Cancellations

A last-second cancellation is defined as less than ten (10) hours' notice, excluding emergencies or weather-related circumstances.
Due to the impact on scheduling, client coordination, and childcare arrangements:
- The first last-second cancellation will be waived (comped).
- Any subsequent last-second cancellations will result in the session being forfeited without the option to reschedule.
Repeated cancellations may require a discussion regarding scheduling suitability and training structure.

Trainer cancellations: in the rare event that your coach must cancel a session last-minute due to an emergency (most often related to childcare), one (1) complimentary session will be provided after two (2) such occurrences.

Tardiness

Sessions will end at the scheduled time if the client arrives late, unless schedule flexibility permits otherwise.
This policy ensures fairness for clients scheduled back-to-back and allows for commute and facility transitions.
If your coach arrives late, the session duration will be extended accordingly.

Refunds

All purchased sessions are non-refundable, including weekly, monthly, discounted, and regular-priced sessions.
If training sessions are purchased and remain unused for five (5) consecutive weeks, they will be forfeited, unless prior arrangements have been made.

Photos, Videos & Social Media

Photos or videos may be taken during training sessions for educational or promotional purposes.
If you prefer not to be photographed or recorded, please notify your coach in advance so your preference can be fully respected.

Informed Consent & Assumption of Risk

I acknowledge that participation in physical training and exercise involves inherent risks, including but not limited to muscle strain, cardiovascular stress, injury, or other medical complications. I voluntarily assume all risks associated with participation in training sessions provided by TSW Training.

I confirm that all information provided in this questionnaire is true and complete to the best of my knowledge. I understand that failure to disclose relevant medical or physical information may increase my risk of injury.

I understand that TSW Training is not responsible for injuries resulting from undisclosed conditions, failure to follow instruction, or misuse of equipment.

Acknowledgement & Agreement

By signing below, I confirm that I have read, understood, and agree to the following. These documents are required for participation.

I have read and agree to the TSW Training Policies (rescheduling, cancellations, tardiness, refunds, and media). I confirm the Fitness Questionnaire answers above are true and complete to the best of my knowledge. I have read and agree to the PAR-Q & Informed Consent / Liability Waiver, and I voluntarily assume the risks described.

Client Name *

Date *

Client Signature * (type your full legal name — this acts as your electronic signature)

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Questionnaire received!

Thanks — your preliminary questionnaire has been sent securely to your coach. Next step: request your first session — or check out the session options first.